We are committed to protecting your personal information and your right to privacy. This policy explains what data we collect, how we use it, and the controls you have over your information.
All data transmitted between your device and solo33 servers is protected by 256-bit SSL/TLS encryption — the same standard used by Indonesia's major banks including BCA and BRI.
We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to operate your account and deliver our services.
You have the right to access, correct, and request deletion of your personal data at any time. Contact our support team to exercise your data rights.
Personal data is stored on secured servers with restricted access controls. We do not store full payment card numbers, CVV codes, or complete bank account credentials.
We collect only the information strictly necessary to operate your account, process transactions, and comply with our legal obligations. No excessive or unnecessary data is gathered.
Promotional communications are always opt-in. You can update your marketing preferences or unsubscribe from all communications at any time via your account settings.
This Privacy Policy ("Policy") describes how solo33 ("we," "us," "our," or the "Company") collects, uses, discloses, stores, and protects the personal information of individuals who visit and use the solo33 website at https://solo33.cam and all associated services (collectively, the "Platform"). This Policy applies to all users of the Platform, including registered account holders and unregistered visitors.
solo33 is committed to safeguarding the privacy of our Players. We operate in full compliance with applicable data protection principles, including the principles of lawfulness, fairness, transparency, data minimization, accuracy, storage limitation, integrity, and confidentiality. We handle all personal data with the highest standards of care and security.
By accessing the Platform, registering an account, or using any of our services, you acknowledge that you have read and understood this Policy, and you consent to the collection and use of your personal information as described herein. If you do not agree with any aspect of this Policy, please discontinue use of the Platform immediately.
This Policy should be read in conjunction with our Terms and Conditions, which govern the overall use of solo33 services and are available at /terms-conditions.
Quick Summary: We collect only the data we need to run your account and keep it safe. We do not sell your data to advertisers or third-party marketers. You can request access to, correction of, or deletion of your data at any time by contacting our support team.
For the purposes of this Policy, the following definitions apply:
When you create an account on solo33, we collect the following information:
As required by our responsible gaming obligations and anti-money laundering (AML) procedures, we collect the following KYC documents:
We record the following data in connection with deposits and withdrawals:
We do not store your full bank account password, internet banking credentials, e-wallet PINs, or payment card CVV codes. All financial credential entry is handled through secure, encrypted connections.
We record all Platform activity associated with your account, including:
When you access the Platform, we automatically collect the following technical data:
If you contact our customer support team, we retain records of all communications, including live chat transcripts, email correspondence, and WhatsApp message content. This allows us to maintain continuity of service and improve support quality.
| Data Category | Collected At | Legal Basis |
|---|---|---|
| Registration & Account Data | Account creation | Contractual necessity |
| KYC / Identity Documents | Verification stage | Legal obligation (AML/KYC) |
| Financial Transaction Data | Each transaction | Contractual necessity / Legal obligation |
| Betting Activity | Each session | Contractual necessity |
| Technical / Device Data | Each visit | Legitimate interest (fraud prevention) |
| Communications Data | Support interactions | Legitimate interest (service quality) |
solo33 processes your Personal Data for the following purposes:
Important: We do not use your Personal Data for automated decision-making or profiling that produces legal effects, except where required for fraud detection and responsible gaming monitoring. You may contact us to request human review of any automated decision affecting your account.
solo33 does not sell, rent, or trade your Personal Data to third parties for commercial or marketing purposes. We may share your data only in the following limited circumstances:
We engage carefully vetted third-party service providers to assist in operating the Platform. These providers act as Data Processors and are contractually bound to handle your data only in accordance with our instructions and applicable privacy standards. Categories of service providers include:
We may disclose your Personal Data to government authorities, law enforcement agencies, regulatory bodies, or other official parties where we are legally compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of solo33, our Players, or the public. This includes compliance with anti-money laundering (AML) reporting obligations and responses to valid legal orders or court subpoenas.
In the event of a merger, acquisition, restructuring, or sale of all or part of solo33's business, your Personal Data may be transferred to the acquiring entity as part of the transaction. We will notify affected Players via email or prominent Platform notice prior to any such transfer, and the receiving entity will be bound by privacy protections no less stringent than those in this Policy.
We may share your data with third parties in other circumstances where you have provided explicit, informed consent. You may withdraw such consent at any time by contacting our support team.
solo33 retains your Personal Data for as long as is necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal / AML compliance |
| KYC identity documents | 5 years from submission | Regulatory obligation |
| Financial transaction records | 5 years from transaction date | AML and audit requirements |
| Betting and gaming history | 5 years from account closure | Dispute resolution / responsible gaming |
| Customer support records | 3 years from last interaction | Service continuity / dispute resolution |
| Technical / device logs | 12 months on a rolling basis | Security and fraud prevention |
| Marketing preferences | Until opt-out or account deletion | Consent management |
When your data is no longer required, we will securely delete or anonymize it in accordance with industry-standard data destruction practices. Anonymized and aggregated data that cannot identify any individual may be retained indefinitely for statistical and analytical purposes.
solo33 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device when you visit a website. We use the following categories of cookies:
You can manage or delete cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into your account and using core Platform features. For guidance on managing cookies in your specific browser, refer to the help documentation of your browser provider.
Note on Tracking: solo33 does not use cross-site advertising trackers or share cookie data with advertising networks. Our cookies are used exclusively for Platform operation, security, and performance improvement.
Subject to applicable laws and certain conditions, you have the following rights in relation to your Personal Data held by solo33:
To exercise any of these rights, please contact our Data Privacy team at [email protected] with the subject line "Data Privacy Request." We may require verification of your identity before processing your request. All requests will be handled within 30 calendar days; complex requests may require an extension of up to 60 days, and we will notify you accordingly.
solo33 implements a comprehensive set of technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes:
While we take every reasonable precaution, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you suspect any unauthorized access to your account, contact support immediately at [email protected].
solo33 is strictly an adult platform. We do not knowingly collect Personal Data from individuals under the age of 21. Our registration process includes a mandatory age declaration, and all accounts are subject to KYC age verification.
If we become aware that a minor has registered an account or provided Personal Data to us, we will immediately close the account, void any transactions, and permanently delete all associated Personal Data. If you believe a minor may have created an account on our Platform, please contact us immediately at [email protected].
Age Requirement: You must be at least 21 years of age to create an account and use solo33 services. Providing a false date of birth during registration is a violation of our Terms and Conditions and may result in permanent Account termination and forfeiture of all funds.
solo33 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify you by email (sent to the address registered on your account) and/or by displaying a prominent notice on the Platform for a period of not less than 14 days prior to the changes taking effect.
The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Policy periodically to stay informed of how we handle your Personal Data. Your continued use of the Platform following the effective date of any changes constitutes your acceptance of the revised Policy.
For all prior versions of this Privacy Policy, please contact our support team and we will provide you with a copy upon request.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your Personal Data, please reach out to our dedicated Data Privacy team using the contact details below. All privacy-related inquiries are handled by trained staff and responded to within 30 calendar days.
For urgent security concerns — such as suspected unauthorized access to your account — please use the live chat function for the fastest response, available around the clock with fluent Bahasa Indonesia-speaking agents.
Our support team is available 24/7 to address any privacy concerns or data-related inquiries. You can also review our Terms & Conditions or visit the FAQ for quick answers.